I enable audio, but I hear no sound

I enable audio, but I hear no sound

1) Please check if your computer can play music or not;
2) If you plug an earphone in your computer to hear sound, please make sure turn on the sound of earphone;
3) Make sure active the earphone icon in the visitor UI;
4) Network speed is not so bad;
5) The sound is not so far from the camera and loud enough for the camera to capture;

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